General Manager

Southridge Mall – Greendale, WI

The General Manager will have responsibility for all facets of management and marketing of the property, including preparation of budgets and forecasts, maximizing NOI, establishing good local relationships with city and other officials, maintaining knowledge of economic development and competition, developing and implementing marketing plans, providing support for leasing efforts, management of the property team, establishing good tenant relationships, and overseeing all operations and contracted services. The General Manager will also be responsible for reporting and communicating key property metrics and information as required and necessary.

Essential Duties and Responsibilities

Budgeting and Forecasting

  • Prepare annual budget, meeting ownership requirements and deadlines
  • Prepare the annual capital budget
  • Forecast annual income and expense for the center on a quarterly basis, working with the accounting team
  • Complete all required reporting monthly
  • Administer the budget throughout the year, managing expenses to be on target
  • Work with the bookkeeper and accounting to control and manage accounts receivables
  • Review and approve expenses

Provide Leasing support to meet income and occupancy goals

  • Manage the opening/closing of tenant spaces, ensuring that spaces are prepared for occupancy, including coordinating utilities, barricades and installation of signage
  • Assist the Leasing Representative with market knowledge and merchant tours as necessary
  • Provide leasing with qualified leads for local tenants as applicable
  • Coordinate with the Director of Specialty Leasing and the Specialty Leasing Representative on property related issues

Manage the property team for maximum performance

  • Recruit and hire necessary personnel as approved
  • Provide onboarding support
  • Provide leadership, coaching, mentoring, goal setting and feedback to foster team atmosphere and performance
  • Be familiar with and follow the Employee Handbook Policies and Processes

Establish and maintain good relationships with:

  • Tenants
    • Regularly meet with tenants, with a focus on department stores, new tenants and key tenants as identified
    • Address tenant concerns and issues, escalating as required to the Director of Property Management
  • Company Disciplines
    • Act as the “eyes and ears” for issues impacting the property such as competition, new retail, city issues including regulations impacting the center, economic issues such as new industry or businesses in the trade area.
    • Communicate essential information impacting the property across company disciplines, ensuring the Director of Property Management is aware of key issues in a timely manner
  • Ownership
    • Complete required monthly reporting
    • Provide requested information as needed on an Ad Hoc basis
  • Community
    • Attend appropriate community meetings
    • Develop knowledge of and understanding of local developments, zoning, re-zoning, laws and regulations affecting the center
    • Foster and maintain relationships with fire, police, building and other departments

Facilities Management

  • Working with the Operations Manager
    • Supervise and direct the operation of maintenance and mechanical systems for the Center
    • Coordinate independent contractors when such services have been engaged
    • Participation in or development and administration of maintenance, security, housekeeping, landscaping, telecommunications and miscellaneous contracts
    • Handle operational emergencies
    • In addition to regular office hours, complete spot checks on operational performance by vendors during evenings and weekends
    • Maintain and document the Hazardous Communication Program and other required programs in compliance with the law
    • Oversee all contract services including: housekeeping, maintenance, landscaping, HVAC, pest control, fire alarm, parking lot sweeping and other contracted services
    • Have oversight of tenant construction/coordination
    • Complete all documentation relating to contracts and operations


    • Working with the Corporate Marketing department and the Marketing Manager or Marketing Assistant, develop and implement an annual marketing plan
    • Review tenant sales and understand trends and impact on center income and occupancy
    • Observe and report the market changes in demographics, completion, or development
  • Ability to work flexible hours including nights, weekends, holidays as necessary
  • Other Duties as Required to provide First Class property management services

Qualification Requirements



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree preferred; Associates Degree in real estate or relevant field required
  • Three to five years of related experience in shopping center management or equivalent experience
  • ICSC, IREM, BOMA or other related designations a plus


  • Excellent verbal and written communication skills
  • Demonstrated ability to supervise and manage a team
  • Intermediate to excellent math skills and analytical ability
  • Ability to work in a team oriented environment
  • Ability to work in a fast paced environment, meeting frequent deadlines
  • Demonstrated organizational skills
  • Intermediate to expert ability to use Microsoft Office, Word, Excel and other software programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manual dexterity sufficient for heavy use of a keyboard, mouse and telephone/radio
  • Speech and hearing sufficient for regular communications on the phone, radio or face-to-face
  • Vision sufficient for use of a computer monitor and transaction documents
  • Ability to walk, bend, stoop and reach
  • Ability to lift 20 lbs and occasionally up to 40 lbs
  • Sufficient sense of smell to detect dangerous odors
  • Ability to stand for long periods of time
  • Must be able to be mobile to include moving around office premises, access and walk roof top and exterior grounds

This job description is not all inclusive.  Other duties and responsibilities may be required.  In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer.

Apply for the General Manager – Greendale, WI opportunity

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