At SREG, crafting meaningful relationships with our clients, tenants and community has always been a significant part of our core values as a company.
At the start of COVID-19, we knew we needed to maintain these relationships and keep them at the forefront of our business. We immediately made it a priority to promote clear communication tactics to express the current status of our properties and future plans. We also prioritized reporting as an initiative to communicate these updates with our clients every day.
SREG developed and implemented daily client reporting for every property to effectively communicate the status of our overall assets, financial performance, and individual tenant status, including:
- Operational status
- Security status
- Maintenance issues
- Opened/Closed tenants
- Tenant expirations
- RR request made
- Monthly lease obligated charges
- Actual payments made
- Outstanding obligations
- Collection tracking
In a time of crisis, we knew it was crucial to ensure proper communication, reporting and relationship management. Each of these tactics are important in their own ways, but ultimately, they allow us to create a clearer vision for the future and show the importance of meaningful relationships within our company.